這是西餐廳ppt制作，包括了The key words of English study，Western Restaurant Basic English，Introduce Tableware，Condiment，F(xiàn)ood Introduce等內(nèi)容，歡迎點擊下載。

西餐廳ppt制作是由紅軟PPT免費下載網(wǎng)推薦的一款課件PPT類型的PowerPoint.

北京開元名都大酒店西餐廳服務(wù)英語 NEW CENTURY GRAND HOTEL BEI JING WESTERN RESTERANTAN SERVICE ENGLISH The key words of English study Bravery Persistence Diligence Departments in our hotel 酒店部門 Human Resources Division 人力資源部 Finance Division 財務(wù)部 Sales ＆ Marketing Division 市場部 Rooms Division 房務(wù)部 Food ＆ Beverage Division 餐飲部 Sales Department 銷售部 Departments in our hotel 酒店部門 Recreation Department 康樂部 Engineering Department 工程部 Security Department 保安部 Communications Department 公關(guān)部 Front Office Department 前廳部 Housekeeping Department 管家部 Purchasing Department 采購部 Introduce Tableware 餐具介紹 Dinner knife Dinner spoon Dinner fork 主餐刀 主餐勺 主餐叉 Introduce Tableware 餐具介紹 Tea spoon Fruit fork Butter knife Salad knife Steak knife 咖啡勺 水果叉 黃油刀 色拉刀 牛排刀 Introduce Tableware 餐具介紹 Chopsticks Chinese spoon Dessert fork/spoon 筷子 瓷勺 甜點叉/勺 Introduce Tableware 餐具介紹 chopstick rest Tray Ashtray bowl 筷架 托盤 煙缸 碗 Introduce Tableware 餐具介紹 Match Toothpick Toothpick holder Bottle opener 火柴 牙簽 牙簽盒 開瓶器 Introduce Tableware 餐具介紹 Towel Coffee cup White/red wine glass Ice water glass 毛巾 咖啡杯 白/紅酒杯 冰水杯 Introduce Tableware 餐具介紹 Sugar bowl Pepper caster Milk jug Tea /coffee pot plate 糖缸 胡椒盅 奶盅 茶/咖啡壺 盤子 Introduce Tableware 餐具介紹 Napkin Flower vase Table cloth 餐巾紙 花瓶 臺布 打火機 Condiment 調(diào)味品 table salt 鹽 Surge 糖 Red /White vinegar 紅/白醋 Chilly sauce 辣椒醬 Condiment 調(diào)味品 Ketchup aniseed Shrimp sauce Curry 　　　　 Condiment 調(diào)味品 Garlic Mustard Pepper Oil 　　　　 Condiment 調(diào)味品 Butter Ginger Soy sauce 　　　　 Food Introduce 食品介紹 Main dish Drinking Dessert Buffet Coffee/tea 　　　　 Food Introduce 食品介紹 Beef Steak Salad Chicken Vegetables 　　　　 Food Introduce 食品介紹 Seafood Crab Oyster Shrimp Shell Food Introduce 食品介紹 Ham Sandwich mushroom Wonton Dumpling 　　　　 Food Introduce 食品介紹 Cake Chocolate Juice Ice cream Pudding 　　　　 Ways of Cooking 烹飪方法 Boil Fry (deep-fry ) Grill Steam Roast Smoke Basic Guest Contact簡單交流 Greeting 問候 Greeting 問候 Welcome to 歡迎光臨 Pleasant stay 住店愉快 Good morning 早上好 Enjoy 喜歡 Greeting –Substitutions問候-句子 Welcome to our restaurant. May I help you? 歡迎光臨我們餐廳，我能幫助你們忙？ I’m glad/pleased/happy/delighted to see you (again). 我很高興（又）能見到你。 I hope you will enjoy your meal . 我希望你用餐愉快。 Farewell 告別 Farewell –Key Words告別-關(guān)鍵單詞 Compliment Comments Nice trip Smooth flight Have a safe trip/journey Bon Voyage Service Satisfied Visit Look forward to Farewell –Substitutions告別-句子 Goodbye， thank you for come to my restaurant 感謝您入住我們的餐廳。 We hope you are satisfied with us. 我們希望您能滿意我們的服務(wù)。 We look foreword to serving you again. 我們期待再次接待您。 Did you enjoy your meal? 您喜歡您的菜肴嗎？ Thanks 致謝 Thanks –Key Words致謝-關(guān)鍵單詞 Understanding 理解 Valuable advice 寶貴意見 Appreciate 感激 Support 支持 Assist 協(xié)助 No problem 沒問題 It is the least I can do 小事一樁 Don’t mention it 不客氣 Thanks –Substitutions致謝-句子 Thank you very much/so much for your service. 非常感謝您提供的服務(wù)。 We really appreciate your kindness， miss. 小姐，我們非常感謝您的好意。 I’m glad that you’re happy with our service. 我很高興您能對我們的服務(wù)感到滿意。 You are welcome. It is my pleasure. 不客氣，我很樂意。 Apology 道歉 Apology –Key Words道歉-關(guān)鍵單詞 Delay 推遲 Apology 道歉 Careless 粗心的 Accident 事故 Inconvenience 不便 Regret 遺憾 Discomfort 不適 Take care of 關(guān)心 Apology –Substitutions道歉-句子 I’m apologize for the mistake. 我為這個錯誤道歉。 I’m sorry to hear that 我很遺憾聽你這么說。 We fell very sorry about this. I’ll take care of it right away. 我們很抱歉，我馬上處理。 Please take care of this right away. 請馬上處理此事。 Useful dialogue實用對話 Booking Seats Service訂位服務(wù) Reservation 預(yù)定 Window table 靠窗位 Full 客滿 Table for 4/5 4/5人桌 Confirm 確認(rèn) Booking Seats Service訂位服務(wù) Good afternoon.this is Isabella restaurant.what can I do for you ? Haw many of you may we expect in your party? I’m afraid we are fully booked for tonight. May I have your name and telephone number ? Booking Seats Service訂位服務(wù) C:Good morning.this is Isabella restaurant.what can I do for you ? G:What time do you open in the evening? C:We open at 5:30pm sir，and we take the orders at 10；30pm . G:Good .I’d like to reserve a table for tow . C:Yes sir.what time would you like table ，sir? G:I am not sure，perhaps around 8；00pm . Haw many of you may we expect in your party? I’m afraid we are fully booked for tonight. May I have your name and telephone number ? Booking Seats Service訂位服務(wù) C:Fine.I’ll reserve a table at 8；00，sir. May I have your name ，please? G:Bellow. Henry Bellow. C:Oh ，is there any chance of a table by the window ? My wife loves the harbor view. One more thing ，as it is her birthday ，I want it to be a celebration . C:I see.we have already received many bookings and though I cannot guarantee any thing， please be assured that we’ll try our best，Mr.bellow . I hope you’ll understand. G:I do ，but I would appreciate it if it could be arranged. C:I ‘ll try my best .we look forward to having you with us tonight，thank you for calling us. G:Good-bye. C: Good-bye. And have a nice day ! Seating Guests安排就坐 Vacant seat 空座 Dinning room 大廳 Reservation list 預(yù)定表 Seating Guests安排就坐 1、Have you made a reservation with us ？ 2、I’am sorry sir ，the table by the window has been reserved. 3、We don’t have a vacant seat at the moment . Would you mind waiting a few minutes? 4、Will this table be all right? Seating Guests安排就坐 C:Morning sir， welcome to the Isabella restaurant . G:Morning. C:How many person ，please? G:A table for five ，please? C：I ‘m afraid all our table are taken ，sir .would you mind waiting until one is free? G:Well .how long will it take ? C:I’m not sure ，sir . If you are in a hurry ，we also serve breakfast at the café on the lobby floor. G:That’s too much trouble.I prefer to wait. C:May I have your name ? G:Yes，Michham. C:Mr， Michham ，could you take over there and I will give you a call when a table is free. G:Thanks. Taking Orders 點 菜 1 order 2 appetizer 3 bread 4 soup 5 dessert 6 specialty 7 recommendation Taking Orders 點 菜 May I take your order nom? What will be the pleasure? We have a buffet .you can have all you want for _ yuan. I’m afraid this vegetable is not in season .would you like to try something else? It’s our chef’s recommendation . What kind of dressing would you like on your_ ? Taking Orders 點 菜 C: Would you like some wine for your meal， sir? We have a good selection of classified Bordeaux wines and Californian wine. G: We’d like to take some wine with the dinner. W: Here is the wine list. Place take your time. ( After a few minuets the waiter comes back to the table.) W: May I take your wine order? G: There are so many wines here. We really don’t know which one to take. C: What about a bottle of Chateau Haut Lafite? It is very good. Many guests give high comments on it. G: Fine， a bottle of this wine then. ( The waiter takes the order ) C: ( Presenting the bottle to the guest ) This is the bottle of Chateau Haut Lafite 1964 G: Aha， it looks quite all right. Serving Dishes 用 餐 服 務(wù) 1 taste/tasty 2 delicious 3 tender 4 satisfaction 5 flavor Serving Dishes 用 餐 服 務(wù) Serving Dishes 用 餐 服 務(wù) C: Here’s your fish-maw soup， ma’am. G: I don’t think I ordered this. C: I’ll check. I’m afraid there is no mistake， ma’am. This is the dish you ordered. G: I don’t think I want it. May I Change it? C: I’m afraid not. Once it ordered and serve it cant be exchanged. G: That all right. Is my order coming pretty soon? I’ve been waiting for long time. C: What have you ordered? G: Steamed bass. C: Oh， that takes quite a while to prepare. G: I’ve an appointment at noon. Could you tell the cooks to hurry? C: Certainly， ma’am. I’ll tell them right away. Guest Complaints顧客投訴 1 look into 2 excuse 3 fresh 4 stained 5 tough 6 raw Serving Dishes 用 餐 服 務(wù) Seating Guests安排就坐 G: Hello， waitress. C Yes， sir. Can I help you? G: Yeah， we’ve had enough meat food and we don’t feel like eating any more meat. Can you change the sweet and pork for Steamed Perch? C: I’ll have to check to see if the sweet and sour pork has been done， When a dish already prepared， it can’t be changed. G: Please check the chef. C: Yes， sir… I’m sorry， sir， but the pork has been prepared and will come to you right away. I suggest you take it back home. May I take your order for the steamed perch now? G: No thank you. Do you mind packing the pork for me? C: Not at all. I’ll do that when you finish your dinner.yw1紅軟基地

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